Key Responsibilities:

• Serve as the primary point of contact for clients seeking technical assistance via phone, email, or in-person.

• Provide timely and accurate responses to technical inquiries, troubleshooting issues, and resolving problems to ensure client satisfaction.

• Log and track all support requests in our ticketing system, maintaining detailed records of client interactions and resolutions.

• Escalate complex issues to appropriate team members or resources for further investigation and resolution.

• Assist with the setup, configuration, and maintenance of hardware, software, and peripheral devices.

• Educate clients on IT best practices, procedures, and self-service resources to empower them to resolve common issues independently.

• Collaborate with internal teams to identify trends, recurring issues, and opportunities for improvement in our products and services.

• Stay up-to-date with the latest technology trends and developments to enhance your technical knowledge and skills.

Qualifications:

• High school diploma or equivalent; additional technical certifications or coursework is a plus.

• Proven experience in a help desk or customer support role, preferably in an IT environment.

• Strong technical aptitude and troubleshooting skills, with the ability to quickly diagnose and resolve technical issues.

• Excellent communication and interpersonal skills, with a friendly and customer-focused demeanor.

• Ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment.

• Familiarity with ticketing systems, remote support tools, and knowledge bases.

• Commitment to providing exceptional customer service and support to meet or exceed client expectations.

Benefits:

• Competitive salary

• Comprehensive health benefits package

• Retirement savings plan

• Paid time off and holidays

• Opportunities for career growth and advancement

• Dynamic and collaborative work environment

If you are passionate about technology and thrive on helping others, we want to hear from you! Please submit your resume and cover letter to [Contact Email/Link]. Join us in providing exceptional IT support and making a difference in the success of our clients' businesses.